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Your questions


Want to know more about SleepSoul mattresses? We’ve answered all our most frequently asked questions below.

If you can’t find an answer to your question here, feel free to contact us.

Where can I buy a SleepSoul mattress from?

You can find SleepSoul mattresses for sale at a variety of great retailers. Discover where to buy SleepSoul mattresses here.

Why choose SleepSoul?
Our SleepSoul mattresses are the result of years of innovation and research. Through many days of hard work and many nights of great sleep, we’ve developed mattresses that are long-lasting, easy to handle and softer than a marshmallow. You’ll never wake up on the wrong side of the bed again.
How do I set up my SleepSoul mattress

Four simple steps to the land of nod…

Step 1 – Unbox your SleepSoul mattress in the room where you’ll be sleeping on it

Step 2 – Pop it on your bed base, remove the outer plastic cover and unroll

Step 3 – Remove the inner plastic wrap and wait for the magic to happen. In 2 hours it’ll be good, in 24 it’ll be great!

Step 4 – Nap time – jump on and enjoy unbeatable comfort and deep, sound sleep.

Will a rolled up mattress cause any lasting damage?
Not at all! We compress our SleepSoul mattresses to 1/8 of it’s original size. We use the latest technology and machinery to ensure our mattresses are not damaged throughout the entire process. We wouldn’t even consider putting a mattress in a box if it was going to damage the mattress.
How do we fit a mattress in a box?
Time and time again we hear the question, “how does a mattress fit in a box?” We thought it was about time someone answered all of these questions. Our short video on the homepage has all the answers.
Do SleepSouls require a special flat bed frame?
No, our range of SleepSouls are suitable for any type of bed frame. They can lay on any surface and still offer the same comfort level, helping you to drift soundly into the land of nod.
When does my 10 year warranty start?
Your warranty starts as soon as you receive your mattress. You must ensure that you register your warranty here.
What does the 10 year warranty cover?
We offer a 10 year warranty on durability and the core materials. For more information, please check our terms & conditions.
I have received a defective mattress, what do I do?
SleepSoul are a trade only company. Please contact the retailer that you purchased your SleepSoul from and they will be happy to assist further.
How do I stock the SleepSoul range?

Interested in selling SleepSoul mattresses? We supply our mattresses to retailers all around the country. Fill in our retailer contact form here to find out more.

Who are Birlea Furniture?
SleepSoul Hybrid mattresses are developed by Birlea furniture, a family-run business with over 20 years’ experience. We go the extra mile to ensure our products surpass the expectations of our customers. All SleepSoul mattresses come with a 10-year manufacturer’s warranty and are vacuum-packed and boxed for your convenience.
Are you mattresses suitable for use on an electric bed?

Unfortunately, not, as our mattresses are pocket sprung so do not adjust accordingly with the bed frame.

Can you use an electric blanket on my mattress?

We would not recommend. Our SleepSoul mattresses have memory foam, soft foam or convoluted foam. These foams all adjust to your body’s temperature so will result in the foam sinking.

Ready to find your SleepSoul mate?

Choose from a wide range of national stockists


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