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Your questions


Want to know more about SleepSoul mattresses? We’ve answered all our most frequently asked questions below.

If you can’t find an answer to your question here, feel free to contact us.

Where can I buy a SleepSoul mattress from?

Please note that this is a trade only website. To purchase a SleepSoul mattress search “SleepSoul” in your preferred search engine.

Why choose SleepSoul?

Developed by Birlea, designed to provide the ultimate night’s sleep. Our SleepSoul wholesale mattresses keeps you comfortable and supported, no matter how you sleep, or what type of bed you place it on.

How do I set up my SleepSoul mattress

Four imple steps to the land of nod…

Step 1 – Unbox your SleepSoul mattress in the room where you’ll be sleepoing on it

Step 2 – Pop it on your bed base, remove the outer pastic cover and unroll

Step 3 – Remove the inner plastic wrap and wait for the magic to happen. In 2 hours it’ll be good, in 24 it’ll be great!

Step 4 – Nap time – jump on and enjoy unbeatable comfort and deep, sound sleep.

Will a rolled up mattress cause any lasting damage?

Not at all! We compress our SleepSoul mattresses to 1/8 of it’s original size. We use the latest technology and machinery to ensure our mattresses are not damaged throughout the entire process. We wouldn’t even consider putting a mattress in a box if it was going to damage to mattress.

How do we fit a mattress in a box?

Time and time again we hear the question, “how does a mattress fit in a box?” We thought it was about time someone answered all of these questions. Our short video on the homepage has all the answers.

Can I order from Birlea if I am based outside mainland UK?

Provided that you have a transport company you can use, we are able to deliver into distribution centres for customers who are based outside of mainland UK.
Unfortunately we are unable to deliver outside of mainland UK on our own transport vehicles.

Do SleepSoul's require a special flat bed frame?

No, our range of SleepSou’s are suitable for any type of bed frame. They can lay on any surface and still offer the same comfort level, helping you to drift soundly into the land of nod.

When does my 10 year warranty start?

Your warranty starts as soon as you receive your mattress. You must ensure that you register your warranty here.

What does the 10 year warranty cover?

We offer a 10 year warranty on durability and the core materials. For more information, please check our terms & conditions.

I have received a defective mattress, what do I do?

SleepSoul are a trade only company. Please contact the retailer that you purchased your SleepSoul from and they will be happy to assist further.

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